Returns/Exchanges

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, please contact us about returns/exchanges. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached. 

RETURN PROCESS

To return an item, please email customer service at thelashdripco@gmail.com to obtain a Return Merchandise Authorization (RMA) number. After receiving an RMA number, place the item securely in its original packaging and include your proof of purchase.

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

REFUNDS (IF APPLICABLE)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

EXCHANGES

After receiving your return and inspecting the condition of your item, we will process your return for store credit or exchange. Please allow at least seven (7) days from the receipt of your item to process your store credit or exchange. We will notify you by email when your exchange has been processed.

EXCEPTIONS

For defective or damaged products, please contact us our the customer service at thelashdripco@gmail.com to arrange a refund or exchange.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.

Please Note

Sale items are FINAL SALE and cannot be returned/exchanged.

This return policy was created using Termly’s Return and Refund Policy Generator. 

Last updated September 16, 2020